Frequently Asked Questions
Thank you for shopping with M.LaHart & Company. If you need further information or cannot find your question on this page, please feel free to contact customer service via email at info@mlahart.com, or by phone Monday-Friday, 9:00 a.m. until 5:00 p.m.EST at 1-800-551-4715.
Ordering
- Will I be charged sales tax on my M.LaHart & Co. order?
- Does engraving lengthen delivery time?
- How can I make returns or exchanges?
- I have a coupon code. How do I use it?
- Can I have a special message engraved?
- What styles of engraving are available?
- How do I place an order outside of normal business hours?
- Do you offer special order items for corporate gifts, retirement, reunions, or departmental gifting?
- Why is the price online different than in my printed catalog?
Product Information- Watches
- Are you an authorized TAG Heuer distributor?
- How long will it take me to receive my TAG Heuer watch?
- Can I have my TAG Heuer watch engraved?
- What is the warranty period for TAG Heuer watches?
- I already have a TAG Heuer watch. Can I order just the dial with my school's logo?
- What is the warranty period for M.LaHart watches?
- What are the exact dimensions of your M.LaHart watches?
- How do I adjust my watch bracelet to fit my wrist?
- When should I replace my watch strap?
- Does my watch have a battery?
- Is my watch water resistant?
- I have misplaced the warranty card that came with my purchase. How can I get another one?
Product Information- Clocks
Product Information- Lamps
Product Information- Custom Map Marble Coasters
Gift Purchases
Payment Information
Shipping Information
- How will I know that my order has been shipped?
- How are the products packaged?
- How long will it take to receive my order?
- What happens if my order is delayed?
- Is express shipping available for all your products?
- Can I have my order shipped to multiple addresses?
- Can orders be shipped to APO/FPO addresses?
- Can orders be shipped to international addresses?
Information Related to Organizations, Universities, and Retail Stores
Ordering
Will I be charged sales tax on my M.LaHart & Co. order?
We follow all state regulations and are required to collect sales tax in the following states: CA, CT, GA, IL, MD, MI, NC, NJ, NY, OK, PA, SC
Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination. For any purchase which M.LaHart & Co. does not collect sales tax, your state may require you to report such purchase and remit tax on a sales, use or individual income tax return. Forms and corresponding instructions may be found on your state website.
The terms contained herein are subject to change as taxation regulations continue to evolve. M.LaHart & Co. continuously monitors state and local tax laws to ensure compliance.
Why is the price online different than in my printed catalog?
I already have a TAG Heuer or Movado watch. Can I order just the dial with my school's logo?
I already own a Howard Miller clock. Can I order just a pendulum with my school's logo?
I have a promotion code. How do I use it?
Do you offer special order items for corporate gifts, retirements, reunions, or departmental gifting?
How do I place an order outside of normal business hours?
What styles of engraving are available?
Can I have a special message engraved?
Does engraving lengthen delivery time?
What if I want to exchange or return items?
Product Care and Information - Watches
Are you an authorized TAG Heuer distributor?
How long will it take me to receive my custom TAG Heuer or Movado watch?
Can I have my custom watch engraved?
What is the warranty period for TAG Heuer watches?
What is the warranty period for M.LaHart watches?
What are the exact dimensions of your M.LaHart watches?
To see the exact dimensions of our M.LaHart watches, click on the links below to download a PDF (please allow sufficient time for download).
How do I adjust my M.LaHart watch bracelet to fit my wrist?
When should I replace my watch strap?
Does my watch have a battery?
Is my watch water resistant?
I have misplaced the warranty card that came with my watch order. How can I get another one?
Product Care and Information - Clocks
The Howard Miller clock I bought from another store isn't working properly. Can you help me service it?
Product Care and Information - Lamps
What can I engrave on my brass and marble lamp?
Do you offer engraving for the brass lamp?
What are the dimensions of the lamp shade?
Product Care and Information - Custom Map Marble Coasters
Where will the address appear on the coasters?
Where do the tiles come from?
Why are there spots/cracks on my tiles?
Why are the edges of my tiles cracked/chipped?
What type of maps are used for the Coasters and the Survey Map Print?
Why isn't my street name on the map?
Information Related to Organizations, Universities, and Retail Stores
I represent an alumni department. Can I work with M.LaHart & Co.?
Are these products endorsed by my institution?
Do you offer special programs for retail stores?
Gift Purchases
I didn't order my custom watch in enough time for my event. Can I get a gift announcement card in the meantime?
Do you offer special order items for corporate gifts, retirements, reunions, or departmental gifting?
Do you offer gift wrapping?
Can I include a gift message with my order?
Payment Information
What methods of payment do you accept online?
How do I know that my online credit card purchase is secure?
When will my credit card be charged?
Shipping Information
How are the products packaged?
How long will it take to receive my order?
What happens if my order is delayed?
Is express shipping available?
How will I know that my order has been shipped?
Can I have my order shipped to multiple addresses?
Can orders be shipped to an APO/FPO address?
Can orders be shipped to international addresses?
For any additional questions you may have, please call 1-800-551-4715 or email us at info@mlahart.com. We look forward to helping you!